Our QIOX HelpDesk keeps the furniture in optimal condition (preventive maintenance) and solves any malfunctions (corrective maintenance). The service SLA is remotely managed and executed. The QIOX helpdesk will provide support with regard to reported malfunctions in accordance with the agreed service level. The HelpDesk will provide support with reported malfunctions according to the agreed service level. Malfunctions are always dealt with first line service via remote control. If a malfunction cannot be solved via 1st line service, a solution for the malfunction will be sought via 2nd line (paid) service on location.
Service appointments basic
Our HelpDesk Basic subscription keeps the furniture in optimal condition (preventive maintenance) an..
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