New technologies and innovations such as the internet of things, chatbots, social media and big data are impacting customer relationships and the way businesses and doctor's offices work. In addition, customers and patients today are better informed so they have more complex questions, are demanding and want to be helped quickly.
Companies are distinguishing themselves less and less on the basis of their products. The difference is increasingly made on the basis of the total customer experience in both purchase and after-sales service.
Reception services will always need a human touch
We are continually investing in the latest technology, creating the contact center of the future that will help you make the difference in this changing world. Next to technology, people remain the most important. A reception service will always need helpful words, a listening ear, the ability to correctly assess a situation and the flexibility to respond appropriately. In short: a human touch. These are the ingredients of the contact center of the future.
The customer's contact with the operator or receptionist of a company is very important. The first contact immediately gives an impression of the company itself. An unanswered phone or an empty reception desk undoubtedly make the customer hesitate. Memo has found an answer to this with QIOX registration columns and its new "Video as a service" service. If a permanent telephone service or a reception desk is probably too expensive, a company can nevertheless use video telephony to ensure a smooth reception. This is also the case at the Corda Campus in Hasselt.